Inner city health care is short-staffed today, and medical assistant nancy mcfarland, rma (amt), is feeling pressed for time. she has many tasks to complete, but first she must perform a venipuncture. she greets the patient, katy friend, in a perfunctory manner, discouraging time-wasting conversation. although the patient appears apprehensive, she is not resistant, so nancy quickly assembles the necessary supplies, applies the tourniquet, and inserts the needle. while she is drawing her blood, katy faints. what should nancy have done differently in this situation?