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Janet, a regular customer needs to send money. Her granddaughter's best

friend called to ask for her help after their money was stolen while traveling

across the country. After asking her some "Know Your Customer" questions,

she tells you her granddaughter was unable to come to the phone because

she had been injured. She doesn't regularly see her granddaughter. Also,

while Janet has heard of her friend, she had never actually met him.

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While there is no question attached, it would appear that a crime is being perpetuated here and that crime is identity theft and fraud.

There are two main issues with the story above that point towards identity theft:

  • The granddaughter could not come to the phone - it cannot be verified that it is indeed the granddaughter that is asking for the money. This "friend" might not actually be with the granddaughter.

  • Janet has never met the friend - Because Janet has never met the friend, she has no way of verifying if it is actually the friend that she is talking to.

These two issues point to someone trying to use the identity of Janet's granddaughter's friend to solicit money from her. As a bank teller, you should flag this transaction and explain to Janet the reservations you have with this transaction.

Janet should try to reach her granddaughter directly to find the facts.

In conclusion, this is most likely a case of person trying to use identity theft to commit fraud.

Find out more at https://brainly.com/question/18798223.

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